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Frequently Asked Questions

1-minute summary

Use your phone and our app to unlock your car.

We pay for your gas. (Yes, really.)

Cancel up to 24 hours in advance with no penalty.

Basic insurance is provided free, with a $1,000 deductible.

A security hold is required at time of rental.

Pets must be stored in carriers.

Smoking is not allowed in Fetch vehicles.

Prepaid cards are not accepted as payment.

How does Fetch work?

Fetch lets you instantly rent a truck or van using just your smart phone.

Simply reserve a Fetch vehicle through our website. Then, complete your member profile by uploading photos of your license. You'll be instantly approved.

At time of rental, use your phone to unlock your car and complete your check in process. There are no lines or annoying sales upsells. When you're finished with your Fetch truck, just return it to the original spot and end your rental using our app.

Do I need a smart phone?

Yes. You will need a smart phone, such as an iPhone or Android device (with an internet connection), to unlock your Fetch vehicle. Once you've checked in, you'll be able to lock and unlock your vehicle with your phone at any time.

How do I unlock a Fetch truck?

Your phone is your key! When you begin a Fetch rental, our app will guide you through the process of checking in and unlocking your car.

Where is the car key?

The key is secured safely inside your vehicle. When you start your rental, you'll receive instructions for locating your vehicle's key.

When can I start my rental and unlock my Fetch vehicle?

You can start your rental up to 15 minutes before your scheduled rental time, as long as your vehicle has been returned by the previous renter.

Can I cancel my reservation?

Yes, cancel your reservation up to 24 hours in advance with no penalty. If you don't cancel within 24 hours, you'll be responsible for the full price of your reservation.

How does gas work?

All Fetch rentals include gas! Once your fuel tank reaches 1/4 full (or less), use the fuel card in the glove compartment to fill up. Make sure to use regular gas, grade 87 or 89. Make sure to put your receipt in the glove box.

Can I return my vehicle later than my original return time?

Returning your Fetch rental on time is important so that other Fetchers can use their reservations on time. If you need to extend your reservation time, just give us a call. If there's no upcoming reservation, we'll gladly extend your rental period. If your vehicle has an upcoming reservation, and it isn't returned within 15 minutes of your return time, you'll receive an additional $30 late-return charge.

Can I reserve multiple days?

Of course! Just select multiple days when reserving your Fetch van.

How does pricing work for hours and miles?

Have a short trip? Book Fetch trucks for as short as an hour. If you need your truck for the entire day, use our daily rate.

Most Fetch rentals include at least 50 free miles (per day) to get you going. Once you've used your free miles, you'll just pay our mileage rate after that. (And, you'll still get free gas included with each mile.) For example, if you drive 100 extra miles, and your mileage rate is $0.50, you'd be responsible for an additional $50 fee.

What is the damage fee?

If your vehicle is damaged, you'll be responsible for a damage fee of up to $1,000. If your vehicle is damaged, please immediately report this to Fetch.

If your vehicle is damaged by another party, and Fetch is able to recoup damage costs from the party at fault, you won't be responsible for anything.

What is the additional security hold on my credit card?

When you pick up your Fetch truck, a security hold (typically $75 or $150) will be placed on your credit card. This is not a fee. (It is very similar to the damage and incidentals hold that hotels will place on your credit card.) It is 100% refundable back to you if you return your vehicle without any damage.

Once you have returned your Fetch vehicle without any damage, we'll release this hold and refund the amount back to your credit card.

Please note, depending on your bank, it can take up to 10 business days for security hold funds to be released back into your account.

Are prepaid cards accepted?

No. Fetch does not accept prepaid cards.

What does insurance include?

Fetch provides liability insurance that is secondary to any other insurance. Fetch insurance is designed as a 'back up' and provides bodily injury and property damage coverage with limits no higher than the state minimums. Depending on your state, this can provide coverage of $25,000 bodily injury per person, $50,000 bodily injury maximum and $25,000 in property damage.

Pets

At Fetch, we love all fur babies. In Fetch vehicles, all pets must be transported in latched pet carriers. If evidence of free-roaming pets is found, you'll be responsible for a minimum $30 pet-cleaning fee.

Can I smoke in Fetch vehicles?

Smoking is not allowed. If you smoke in a Fetch rental, there is a $500 cleaning fee that you'll pay.