Question 1

What do I need to book a truck or cargo van from Fetch?

Accepted Answer

To book a truck or cargo van from Fetch, you must create a Fetch account, be more than 21 years of age with a valid driver’s license, and be approved through our process. Our approval process is quick and easy, simply submit the requested pictures through our web portal.

Question 2

What is the Fetch cancellation policy?

Accepted Answer

You can cancel and get a full refund up to 24 hours before your rental starts. If you book a trip with less than 24 hours’ notice, you can cancel before the start time of your trip. If you cancel after the free cancellation period ends, you will be charged for the full rental.

Question 3

What’s the best way to rent a truck or cargo van in {city}, {state}?

Accepted Answer

The best and fastest way to get items from {city} hardware stores, move into a new apartment or finish an at-home project around the {city} area is by renting with Fetch. Heading to The Home Depot or IKEA to pick up some items, grab a Fetch pickup truck or cargo van and make getting your furniture or building supplies easy.

Question 4

Do I need my own insurance?

Accepted Answer

No, you don’t need personal insurance coverage to book a Fetch truck or cargo van; if you don’t have insurance, you will need to add our insurance waiver during checkout. To rent with Fetch, the renter named on the rental agreement must have proof of an existing and current auto insurance policy with both Collision and Liability coverage that extends to a rental vehicle. Some Fetch vehicles offer supplemental coverage for both liability and collision. Please see our full list of insurance FAQ and Supplemental Coverage Options. During the Fetch verification process, you’ll upload photos of your active auto insurance and your driver’s license. Our team of verification experts will contact your insurance provider either via phone or carrier portal.

Question 5

What happens if I have an accident?

Accepted Answer

If there’s an emergency or an issue with the car, call our reliable 24/7 roadside assistance provider.

Question 6

Is Fetch a rental truck and cargo van company?

Accepted Answer

Yes. Unlike other truck and van rental companies like U-haul, Penske, Budget, or Enterprise, Fetch is a peer-to-peer truck and van sharing marketplace where you can book directly from trusted local truck or van owners. Fetch partners share their own trucks or vans and set their own prices, discounts, and vehicle availability.

Question 7

What types of truck rentals are available to book in {city}?

Accepted Answer

Browse the widest selection of {city} trucks, box trucks, small moving trucks, work trucks, pickup trucks, and cargo vans for every job and budget on Fetch. Find a pickup truck for your weekend project, cargo van to move your furniture, or a box truck to move across town. Fetch makes truck rental in {city} easy.

Question 8

How can you get unlimited miles for rentals in {city}?

Accepted Answer

Some partners offer unlimited miles for rentals, others set a total rental distance limit. On the vehicle comparison page, you’ll see the total free miles during your rental and the cost for additional miles. You can find trucks and vans offering unlimited mileage with every rental by using the “Most Mileage Included”.

Question 9

How much is the Fetch security deposit and when will it be refunded?

Accepted Answer

At pick up, on the day of your reservation, a security deposit hold will be placed on your payment method. Deposit amounts vary by vehicle but range between $50-$150. This is a refundable deposit hold. (It is very similar to the damage and incidentals deposit that hotels will place on your credit card.) The entirety of your security deposit hold will be released and returned to your available funds once your vehicle has been returned without any damage, incidentals or pending charges.

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